Mortgage Customer Success

Macclesfield, England, United Kingdom · Mortgage Advice Team

Description

The goal is to support the Mojo Mortgage Advisers in helping our customers to successfully apply for their new mortgage and make the process as easy and straightforward as possible. This will involve having a clear understanding of the customers situation and lenders requirements to help package the mortgage application to a high standard. This will enable a reduction in the time taken for mortgage offer to be received. Building a strong relationship with both customers and colleagues.


Key Responsibilities:

Respond to customer queries in a timely and accurate way, via phone, email or chat.

Time Commitment:

39 hours per week

Early and Late shifts worked Monday to Friday

Occasional Saturday (on average one per month)


Requirements

Core Skills:

Benefits

Perks of the job

We want everyone at Mojo Mortgages to feel valued and be able to fit work around their home lives. Here are some of the benefits you’ll enjoy as part of the Mojo family:

Working hours

We work a 39-hour week and offer semi-flexible working hours, along with a variety of shifts to suit you.

Personal development

We’ve got a generous budget to spend on whatever helps you need to improve what you do. From courses to books and beyond, we care about your development and we’re ready to put our money where our mouth is.

Health and wellbeing

We offer income protection to cover your entire salary for up to 6 months if you can’t work because of injury or sickness.

Workplace pension

We're set up with The Peoples Pension to help everyone here save for their future.

Generous holiday allowance

You get 25 days’ of jollies a year, and we encourage you to take it. We’ll also throw in an early dart on your birthday.

Social

Our social committee gets us out and about every month, as well as arranging two parties a year. Day to day there’s all sorts going on - from table tennis and squash leagues to cinema trips and drinks after hours.

Food & Drink

You can help yourself to free breakfast, fruit, tea and coffee, plus beer, wine and pizza at our company huddles and whenever we pull a late one.


Visit our website at - www.mojomortgages.com

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