Mortgage Coach

Macclesfield, England, United Kingdom · Mortgage Advice Team

Description

The role

We are looking for a subject matter expert to provide support and guidance to our Mortgage Experts and Customer Success team.


Your day to day responsibilities:


This can all be delivered in many ways and it’s important there is flexibility of the approach based on the person receiving support i.e. side by side, group sessions, case studies, call listening etc

Requirements

There will be times you will train and others where you will coach. Being able to identify who needs what support is key, taking a risk-based approach based on competency and urgency of support. You’ll use knowledge and experience to provide proactive support & insight into the technical development of our product and back office systems. You’ll work collaboratively with our product and development teams to improve the customer and colleague experience along with the quality of our online recommendation.

Benefits

We want everyone at Mojo Mortgages to feel valued and be able to fit work around their home lives. Here are some of the benefits you’ll enjoy as part of the Mojo family:

Working hours

We work a 39-hour week and offer semi-flexible working hours, along with a variety of shifts to suit you.

Personal development

We’ve got a generous budget to spend on whatever helps you need to improve what you do. From courses to books and beyond, we care about your development and we’re ready to put our money where our mouth is.

Workplace pension

We're set up with The Peoples Pension to help everyone here save for their future.

Generous holiday allowance

You get 25 days’ of jollies a year, and we encourage you to take it. We’ll also throw in an early dart on your birthday.

Social

Our social committee gets us out and about every month, as well as arranging two parties a year. Day to day there’s all sorts going on - from table tennis and squash leagues to cinema trips and drinks after hours.

Food & Drink

You can help yourself to free breakfast, fruit, tea and coffee, plus beer, wine and pizza at our company huddles and whenever we pull a late one.

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