Quality and Compliance Executive/Call Monitor

Macclesfield, England, United Kingdom

Description

We are recruiting for a Quality Monitoring Advisor to monitor telephone calls, emails & correspondence to establish that Quality parameters are not only met but exceeded within our operations.


Requirements

You will have experience of quality monitoring in a contact centre environment and be able to work independently without supervision. It is also essential that you have experience of giving feedback and coaching for performance.


Key Skills and Attributes

Benefits

We want everyone at Mojo Mortgages to feel valued and be able to fit work around their home lives. Here are some of the benefits you’ll enjoy as part of the Mojo family:

Working hours

We work a 39-hour week and offer semi-flexible working hours, along with a variety of shifts to suit you.

Personal development

We’ve got a generous budget to spend on whatever helps you need to improve what you do. From courses to books and beyond, we care about your development and we’re ready to put our money where our mouth is.

Health and wellbeing

We offer income protection to cover your entire salary for up to 6 months if you can’t work because of injury or sickness.

Workplace pension

We're set up with The Peoples Pension to help everyone here save for their future.

Generous holiday allowance

You get 25 days’ of jollies a year, and we encourage you to take it. We’ll also throw in an early dart on your birthday.

Social

Our social committee gets us out and about every month, as well as arranging two parties a year. Day to day there’s all sorts going on - from table tennis and squash leagues to cinema trips and drinks after hours.

Food & Drink

You can help yourself to free breakfast, fruit, tea and coffee, plus beer, wine and pizza at our company huddles and whenever we pull a late one.

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